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Definitions (37)
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Affiliate
Companies that sell other manufacturers or retailers' (sponsoring merchants) products on their Web sites. Users select a product at the affiliate Web site, but the sale is actually transacted at [..]
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Agent
Software that acts as an intermediary for a person by performing some activity. Agents can "learn" an individual's preferences and act in the person's best interest and may [..]
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Aggregator
Enables buyers within a market to select among various competitors by aggregating information about the market and its suppliers and providing this information via a Web site. Aggregators may provide [..]
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Application service provider
ASPs aggregate, facilitate, and broker IT services to deliver IT-enabled business solutions across a network via subscription-based pricing. EASP - Enterprise Application Service Provider - is a varia [..]
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application services
Discrete application services, such as consultancy and transformation services and continuous application services such as application management, application hosting and application support services. [..]
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Banner
An advertisement that appears on a Web site. The ad format is a "banner", a combination of graphic and textual content entreating the Web site user to "click through&quo [..]
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Best-of-breed
Using technology from a carefully selected and mutually compatible set of technology components such as eBusiness applications and infrastructure all coming from very well recognized (and often leadin [..]
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business intelligence
An interactive process of analyzing and exploring structured, domain-specific information (often stored in a data warehouse) to discern trends or patterns, thereby deriving insights and drawing conclu [..]
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call management
See CSS Campaign Management System (CMS) A CMS is a database management (DBM) tool used by marketers to design single-channel or multichannel marketing campaigns and track the effects of those campaig [..]
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) tracking and escalation software, which is integrated with the front-end CSS servicing application for Web-based inquiry management; 2) problem-enabled knowledge management software to provide natur [..]
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