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etraining.communitydoor.org.au
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Definitions (30)
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Audit
Examination of a service provider’s data and processes to determine performance against criteria, specific procedures or standards. An audit may be undertaken by the service provider (self-assessment) [..]
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Certification / accreditation
Confirmation by an authorised body that a service provider meets all requirements of a set of standards and/or quality program.
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Comply / compliance
Meeting and/or fulfilling official requirements, particularly in relation to government and industry legislation, regulation and standards.
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Continuous improvement / quality improvement
Ongoing review and adaption to improve services, processes or products. Improvements may be incremental over time and/or significant stand-alone advancements.
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Criteria
Specific requirements that need to be met.
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customer
People who access or use services of the service provider organisation.
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data
Information collected for use in planning, decision making or evaluation. This may include statistical information about service use, feedback from people, reviews of processes and systems, or informa [..]
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Evaluation
A formal process of assessing how successful an activity, program or plan has been.
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Evidence
Documents, reports and other information that demonstrates compliance or performance.
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Governance
Rules and structures that set out how service providers, groups and communities collectively organise and manage themselves. Some rules and structures may be legislated or mandatory while some will be [..]
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