Like HTML, XML is a markup language, but unlike HTML, it is not limited to Web documents. Another difference is the markup tags in HTML define how the elements thus tagged are displayed, whereas the t [..]

Automatic Call Distribution(ACD) software provides the capability to distribute a large number of incoming calls placed to one or more directory numbers among a fixed group of ACD agents.

American Standard Code for Information Exchange. ASCII files are often referred to as “text” files or “plain text” files. They contain no formatting information.

The capacity of a network or data connection to transmit data.

Basic Input/Output System.

An application (such as Mozilla Fierfox or Microsoft Internet Explorer) that locates and displays web pages, allowing the user to interactively jump from place to place by selecting highlighted text o [..]

Abbreviation for binary term, a unit of storage capable of holding a single character . On almost all modern computers , a byte is equal to 8 bits

Computer-Based Training. A self-training system for software and programming.

A compact disc formatted for data storage. Most CD-ROMs can store 650 megabytes of data.

Chief Information Officer, a common corporate position managing enterprise-wide IT.