Transfer orders are created to move assets between company stockrooms.

In the Sales Force Automation plugin, accounts represent companies that are sales prospects or customers.

In the Sales Force Automation plugin, activities track sales-related actions, such as email messages, phone calls, or meetings. Activities may be associated with a contact, account, or opportunity.

A user with the admin (administrator) role in ServiceNow has permission to perform almost all functions. The term admin usually includes both the global admin, and the admin for a given application. F [..]

Affinity is the association of a computer or network device to its credentials as established by ServiceNow Discovery or Orchestration. Once a device is matched with its credentials, the relationship [..]

An agent is the name of an external system (integration) that writes messages to the Queue [ecc_queue] table. For example, the agent name for a MID Server is in the form mid.server.xxx, where xxx is t [..]

Depending on how CI relationships are defined, not all of the associations will be useful when aggregating expenses to parent CIs. The Relationship Path records define which relationships to traverse [..]

Allocation rules define how to process each expense line to generate one or more expense allocation records. Rule conditions are based on data from the expense line source.

An allocation unit tracks the total capacity of a business service as well as the number of units being consumed as defined by the CI Cost Center Relationship records.

An application is a packaged set of configuration records that provides a business solution. Administrators can use the ServiceNow platform to build and manage custom applications.