A non-profit utility that is owned and operated by the municipality it serves. In Texas, municipally owned utilities may opt into the competitive retail electric marketplace. See also "City-Owned Utility."

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The affiliate electricity provider was part of the original electric company that generated and sold electricity in your area. Now, the affiliate electricity provider only sells electricity and provides customer service.

An entity registered with the Public Utility Commission (PUC) that brings together a group of customers to buy electricity in bulk.

An agreement worked out between an Electricity Provider and a customer that allows you to pay approximately the same amount for your electric service each month. All Electricity Providers are required by the PUC to offer average payment plans.

A non-profit utility that is owned and operated by the city it serves. In Texas, city-owned utilities may opt into the competitive retail electric marketplace. See also "Municipally Owned Utility."

One of three commonly used designations for classes of customers. The others are residential and industrial. Commercial customers are not involved in manufacturing. Examples of commercial customers are retail stores, restaurants and educational institutions.

A electricity provider that is certified by the PUC and competes for your business by offering lower prices, renewable energy options, added customer service benefits or other incentives.

Adding charges to a bill without a customer's approval. This practice is illegal and penalties are enforced by the PUC.