The Association of British Insurers, the organisation which represents the insurance industry in the UK and sets the insurance group ratings into which every car is placed.

This is a letter from your benefits agency to prove you are in receipt of the allowance

Contract hire is the term used to describe the type of leasing agreement contract Motability offer. This lease offers worry-free motoring with a new car of your choice every three years.

(CRN) This is an eight digit number that is assigned to each customer throughout all agreements they have. A new Agreement Reference Number (or ARN) will be given to each new agreement. These numbers are displayed at the top of letters sent to the customer by Motability Operations and on the lease agreement.

The Data Protection Act is a law that protects and gives rights to individuals’ personal information. It applies to computerised and paper or manual records.

This is an independent UK organisation which also publish a number of useful reports for people with disabilities and elderly people. Visit rica.org.ukOpens in new window

SORN is Statutory Off Road Notification, and is required for any vehicle that is off road and not being taxed.

By agreement with DVLA, all Motability cars will automatically be classed as disabled and be exempt from road tax.