An approach to strategic management developed in the early 1990s by Drs. Robert Kaplan and David Norton to translate an organisation' vision into a set of performance indicators distributed among four perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth.

Department of Business, Innovation and Skills (BIS): Government department responsible for skills, higher education, innovation, science, business and trade. This department acts as Royal Mail’s shareholder.

The BPMA is an independent charitable trust developed by Royal Mail Group to care for its heritage. The BPMA manages The Royal Mail Archive and is working to develop the museum collection of the former National Postal Museum.

British Post Office - Former name of Royal Mail Group Ltd.

Multiple mail items of the same format posted by a single user from a single site.

B2B refers to business customer receiving mail sent by another business.

(B2C) refers to a private customer receiving mail from a business.

Contractual agreement between Royal Mail and another postal operator or mail user that allows them to use Royal Mail's facilities to carry post for part of its journey, for a set price per item.

The price paid per item by a postal operator or mail user for access to Royal Mail's network.

An independent firm or person who checks the accounts against agreed standards.