“Voice of the Customer (VOC) is a term used in business and Information Technology (through ITIL) to describe the in-depth process of capturing a customer’s expectations, preferences, and aversions. Specifically, the Voice of the Customer is a market research technique that produces a detailed set of customer wants and needs, organized into a hiera [..]

Complexity points are units of measure, based on relative sizing, used to estimate development work in terms of complexity and/or size instead of traditional time-based methods that attempt to measure the duration of time required to complete some unit of work. Complexity points are similar to story points but the scale used for complexity points m [..]

Also referred to as sprint execution, this is a recurring phase within the project lifecycle in which the agile team executes against the iteration backlog. The goal of this phase is to complete all iteration commitments by delivering working software within the defined time constraints of the iteration. Typically, the iteration execution phase beg [..]

The Release Train Engineer is the _Chief Scrum Master_ who facilitates program-level processes and program execution, escalates impediments, manages risk, and helps drive program-level continuous improvement. RTEs are responsible for facilitating program events such as Release Planning, the Inspect & Adapt Workshops, and the Scrum of Scrums.

An editable intranet site where details of stories and tracking information may be recorded during development.

Continuous Delivery (CDel) is a software development discipline where you build software in such a way that the software can be released to production at any time. In a Continuous Delivery environment:

The iteration plan, also known as the spring plan, is the detailed execution plan for a given (usually current) iteration. It defines the iteration goals and commitments by specifying the user stories, work tasks, priorities and team member work assignments required to complete the iteration. The iteration plan is normally produced by the entire de [..]

A timeboxed meeting held at the end of an iteration, or at the end of a release, in which the team examines its processes to determine what succeeded and what could be improved. The retrospective is key to an Agile team’s ability to “inspect and adapt” in the pursuit of “continuous improvement.” The Agile retrospective differs from other methodolog [..]

Continuous Deployment (CDep) is a software development discipline where you build software in such a way that every successful change goes through the development pipeline and automatically gets put into production, resulting in many possible production deployments every day. An extension of continuous integration, Continuous Deployment aims to min [..]

The Iteration Retrospective is a short meeting held at the the end of each Iteration, wherein team members gather in a private, safe environment to discuss the efficacy of their practices and define improvements for the upcoming period. The quantitative portion reviews any metrics the team is using; the qualitative part discusses the various team p [..]