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Definitions (17)
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Andon
A tool of visual management, originating from the Japanese word for ‘lamp’. Most commonly, andons are lights placed on machines or on production lines to indicate operation status. Andons are commonly color-coded green (normal operations), yellow (changeover or planned maintenance), and red (abnormal, machine down). Often combined with an audible s [..]
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Company culture
The informal way life is lived and the work is done, based on the values, beliefs, myths and stories played out in the organization. Over time, leaders shape the culture. (See KAIZEN Culture). Control Chart
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Core Process
The process in a manufacturing or service organization that produces the goods or services for external customers on which the organization depends for its survival. Cross-Functional Management
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customer
An end-user whom pays for the project or service delivered by a company, thus generating revenue for the company. The goal of world-class companies is to "continually delight" this customer, thus creating "an increasing affection" for its products and services. There may be several external customers, all of whom must be conside [..]
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Cycle
The total time elapsed from when raw material enters the production process until the finished product is ready for shipment to the customer. In service industries, the total time elapsed from when a customer expresses a need to when that need is satisfied. Deming Cycle
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Eighty-Twenty Rule
Refers to the Pareto principle, which suggests that most effects stem from relatively few causes; that is, eighty percent of the effects come from twenty percent of the causes. Five S (5S)
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gemba
A Japanese word that literally means "the Real Place". Used in the context of KAIZEN, Gemba usually refers to the shop floor or to the place where the Core Process is going on. In a broader sense, Gemba refers to any place in a company where work is being performed; thus one may have an engineering gemba, a sales gemba, an accounting gemb [..]
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Hanedashi
Automatic parts ejection. Parts may be manually inserted into a machine, but when the cycle is complete the processed part is automatically ejected so the operator can simply insert the new work and move the ejected part on to the next process, thus reducing his/her cycle time. Just-in-Time (JIT)
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Kaizen
A Japanese term meaning "change for the better". Applied to business organizations, it implies continuing improvement involving everyone that does not cost much, if any money. See: What is Kaizen. KAIZEN Culture
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Kanban
A communication tool in the Just-in-Time production and inventory control system developed at Toyota. A KANBAN, or signboard - they may also be parts bins - accompanies specific parts in the production line signifying delivery of a given quantity. When the parts have all been used, the sign - or bin - is returned to its origin, where it becomes an [..]
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